Although it sounds harder, setting up and making a conference call on your iPhone is easy. However, you do need to get used to the conference calling features on your iPhone by setting up some conference calls with your close friends and relatives, before using your iPhone for business or work related conference calls.

Conference Calling on iPhone

Call the first person that you want to include in the conference call. Let the person at the other end know that you are going to add other callers. Once the first person is on line, tap on Add call and then call the next person using your contact list or by entering the contacts phone number on the keypad. For most Lync conference calls, joining is as simple as dialing the number and recording your name. Once you are connected to the call, you can mute your line or hear a list of people on the call by using DTMF commands. DTMF commands are touch-tone codes entered on your phone’s keypad. Join the conference call as a participant.

Apart from business or work related situations, you can also make use of the conference calling feature on your iPhone to interact with family members and common friends located in different cities or countries.

Making personal conference calls allows you to both save time (compared to calling individually) and also enjoy the feeling of being connected with your close friends and relatives at the same time.

Another good reason for making personal conference calls would be to get the practice to set up and hold conference calls on your iPhone. This will allow you to carry out important business and work related conference calls on your iPhone without making mistakes.

Steps to Set Up and Make A Conference Call On iPhone

Follow the steps below to setup a business or a personal conference call on your iPhone. Depending on your cellular provider, you will be able to add from 2 to 5 people at a time to your conference call.

1. Call the first person that you want to include in the conference call. Let the person at the other end know that you are going to add other callers.

2. Once the first person is on line, tap on Add call and then call the next person using your contact list or by entering the contacts phone number on the keypad.

Note: When you dial the second number, the first call will be placed on hold. In case you do not see the in-call menu, tap the Hide Keypad button to bring up the in-call menu screen.

3. When the second person answers your call, tap the Merge Calls button.

Note: You will see the names of the two callers listed at the top of the phone in case they are listed in your Contacts.

4. Repeat steps 2 and 3 to add other people to the conference call. After you merge each call, the Add Call button will re-appear, allowing you to add more people.

This way you can add up to 5 people to your conference, in case your service provider uses GSM network, but only 2 people in case your service provider is using CDMA network.

Remember: You can also tap on the Contacts button to call and merge recipients to your conference call.

How to Drop Callers From A Conference Call

Many times attendees or participants of a conference call do not have the time to stay up to the end of the conference call and also there may not be any need to do so.

Follow the steps below to drop a participant from the conference without ending the ongoing conference call.

1. First Tap the ‘i’ icon located next to the contact’s name (See image below)

2. Next, tap the End button below the contact name who wants to leave the conference call.

Speak Privately with a Participant During Conference Call

In certain cases it may be necessary to speak privately with an individual conference call participant. Follow the steps below to do so.

1. Tap on the ‘i’ icon located next to the contacts name with whom you want to speak privately.

2. Next, tap on Private button located next to this contacts name.

3. Speak with the person in private and tap on Merge Calls to return back to conference call.

Prevent Other Calls During A Conference Call

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Depending on the situation, you may want to prevent other callers from interrupting your conference call by calling your number while you are still in the middle of a meeting.

1.Slide up from the bottom of the screen to open the Control Center

2. Next, tap on the Moon icon

3. Now, tap on Settings > Do Not Disturb >Allow Calls From

4. On the next screen, select No One to block all incoming calls

Note: This will silence all incoming calls and alerts. You can choose favorites, in case you have a situation that requires you to be able to receive certain important calls.

Take Incoming Calls During Your Conference Call

Instead of shutting of all calls, you can choose to accept incoming calls during your conference call. This will allow you to take a look at who is calling and send the call to voicemail.

You can also use this feature to let other participants to call into the conference.

1. When you receive a call during a conference, tap on the Hold & Accept button from the bottom of your screen.

Note: The “Hold & Accept” button may not work in case your service provider is not using a CDMA network.

2. Next, tap on Merge in case you want to accept this call.

Important: Never tap on End & Accept button during a conference, tapping on this will end your conference call.

Mute Yourself During a Conference Call

You can briefly mute yourself during a conference call and still hear others talking. This will allow you to prevent others from hearing you speak to someone in the room or in any other situation where you do not want others to hear noises coming from your side (background noise, emergency sirens etc).

1. Just tap on the Mute button on your iPhone to mute the conference call.

2. Tap on the Mute button again to resume the call.

You can create a conference (3-way) call with other parties using the conference feature on your Poly phone. A conference call can be created with an active call or a call that is on hold (on the same line or from another line on the phone) by either pressing the More or Join soft keys on the display.

To start a conference (3-way) call:

1. Call the first person or while you are on a current call, press the Conference button on the phone (or Confrnc soft key on the display) to create a new call.
2. Call the second party.

NOTE: Either dial the number directly or search for the number in the Call Lists or in the Contact Directory.

3. When the second party answers, press the Conference or the Confrnc soft key on the display again to join all parties to the call.
4. To end the conference (3-way) call, press the END CALL soft key on the display or hang up.

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NOTE: Depending on the phone model, the 3-way call may disconnect all parties if the host disconnects.

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NOTE: Depending on the phone model, users can split a conference (3-way) call by pressing the SPLIT soft key on the display screen. This will break the calls into 2 separate calls again, and place both parties on hold.

If you have any questions, please feel free to ask an Amazing Service Team member here or email us at support@nextiva.com.

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